Please read the title and description carefully and make sure our product matches your device before purchase.
What's my Android device model?
Samsung has a wide range of tablets and mobile phones and it is very common to get confused. But to order the correct case/cover, you have to clearly know the model number of your device. Other Android manufactures (like HTC, Google, etc) also have quite a few devices. But the way to find out the model number is quite similar.
How-to: go to the system Settings, and then go to "About Device", then you should find the Model Number. Here is a YouTube video for that: https://www.youtube.com/watch?v=TwY1MOrVA2M
What's my iPad device version?
Please follow this instruction to determine that: https://support.apple.com/en-au/HT201471
Why the smart case/cover can't put my iPad (Air) into sleep or auto-wakeup?
The device may have this feature disabled. Please check if this is the reason.
The auto lock/unlock feature can be turned on/off in Settings > General > iPad Cover Lock / Unlock .
Details here: https://discussions.apple.com/thread/5550767
My iPad bluetooth keyboard can't connect? (Instructions for bluetooth keyboard usage)
Bluetooth keyboards must first pair up with your iPad or other tablets before use. Please follow below detailed instructions to get it working:
Is everything in stock?
Yes. We keep 100% of our stock locally at our warehouse in Melbourne, VIC.
Which courier company will be shipping my items?
All online orders are delivered by Australia Post.
Why can't I find the shipmeng details from AusPost website with the tracking number?
AusPost sometimes will only update the tracking when the items arrived at the dispatch centre. Please be patient and we normally don't see items missing.
How long does it take for you to reply my emails?
We will respond to your emails within 24 business hours. Fast customer service is what we are aiming for.
My items are damaged when I received it. What can I do?
Please accept our sincere apologies if this ever happens, and we offer free returns if it is truly our fault.
Our products are all brand-new, and we will do thorough visual check before shipping. Sometimes unfortunately, it may be damaged during delivery.
If the item can’t work well, please check twice to confirm that is defective and contact our customer service ASAP within 1 week (counting from the day it is delivered to your nominated address). Please give us the detailed problems to help us identify. We can proceed from there.
Why hasn't my order arrived yet?
Australia Post requires 15 working days (from the postal date) before they consider an item lost. Also, you may check with your local Post Office to see if they are holding the parcel.
Alternatively you can contact Australia Post directly. Please check its website for details.
* myCaseCovers reserves the final interpretation of above policy.
All prices are in AUD.