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Delivery Speed

Delivery Speed

Please allow at least 1 week extra for delivery during the COVID-19 period. Please note that it is an estimate only and there is no guaranteed delivery speed at this stage even for Express post. Auspost is making their best effort to deliver shipments.

Express post is strongly recommended. Thanks for your understanding.


----- Rural and regional delays, 10 Sep 2020. More details at the bottom ------

----- Express Post delays, 10 August 2020. More details at the bottom ---------

----- Auspost Notice: further impacts (delays to QLD/TAS) resulting from reduction in air freight capacity, More details at the bottom ------

----- Auspost Notice: possible delays on Express post and other posts during COVID-19, More details at the bottom ------

----- Auspost Notice: to minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. Details are at the bottom. -----

* Auspost Coronavirus update on Domestic deliveries: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#location

All items are delivered by Australia Post from Melbourne, VIC. 

The estimated delivery time varies depending on the destination. Day of shipment does not include in the below estimated periods, as AusPost only collects items on that day. Details are as below: 

Free standard delivery:

  • Melbourne Metro: 3-6 business days
    Postcodes: 3000-3220, 3335-3341, 3425-3443,3750, 3901-3920
  • VIC Country: 4-8 business days (delays due to lockdown. Further delays may happen due to Stage 4 lockdown and Express Post is highly recommended.)
    Postcodes: Postcodes: 3926-3944, 3972-3978, 3980-3983, 8000-8999
  • ACT, Sydney Metro: 3-6 business days
    Postcodes: 1000-2263, 2500-2530, 2555-2574, 2740-2786, 2890
  • NSW Country: 4-8 business days
    Postcodes: 0200-0299, 2264-2499, 2531-2554, 2575-2647, 2649-2741, 2716, 2720-2730, 2787-2879, 2881-2889, 2891-2898, 2900-2999
  • Brisbane Metro: 4-8 business days
    Postcodes: 4000-4299, 4500-4549, 9000-9299, 9400-9596, 9700-9799
  • QLD Country - South: 5-8 business days
    Postcodes: 4300-4449, 4550-4689, 9597-9599, 9880-9919
  • QLD Country - North: 5-10 business days
    Postcodes: 4450-4499, 4690-4899, 9920-9959, 9960-9999
  • Adelaide Metro: 3-6 business days
    Postcodes: 5000-5199, 5800-5999
  • SA Country: 4-8 business days
    Postcodes: 5200-5749, 2880
  • Perth Metro: 5-8 business days
    Postcodes: 6000-6214, 6800-6999
  • WA Country - Near: 5-10 business days
    Postcodes: 6215-6799
  • Tasmania: 4-8 business days
    Postcodes: 7000-7999
  • NT - Near: 5-10 business days
    Postcodes: 0800-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0887-0999

We use the best effort to make the delivery faster but please keep in mind that the above is only an Estimate from AusPost official website. It is NOT guaranteed. Also, please note that AusPost does not work on weekends and on public holidays. 

Also, for some regional areas, there might be some extra delay as well.

Express Post:

If you are in urgent need of your order, we highly recommend you try Express Post for a speedy delivery.

The estimated delivery speed for Express Post is here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/(from postcode 3195). Please add 1-2 business days for processing parcel lodgement and rare transport issues within AusPost’s system (not very often in our experience). The estimate is a guide only (please check the Terms & Conditions found at the bottom of the AusPost’s webpage).

If the item has not arrived after 3 business days after the above max estimate date, please contact us via online form. We will process your request ASAP and contact AusPost for a missing item lodgement. Otherwise, please be patient and your order should arrive soon.

------ Further impacts resulting from reduction in air freight capacity ----------

14 April 2020

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

  • Priority Mail services may be suspended
  • The delivery time for Perth and Brisbane may increase by up to five days
  • The delivery time for North Queensland may increase by up to seven days
  • The delivery times for Tasmania may increase by three days
  • That Next Day Express Post Services into regional and rural communities may not be able to be maintained

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.


----- Rural and regional delays, 10 Sep 2020. From Auspost updates ------


Unfortunately, services to rural and regional areas are experiencing particularly long delays, and the following timeframes are expected:

• Express Post: 1-5 business days or more
• Parcel Post: 3-10 business days or more

-------- Aupost Notice on Delivery delays, 10 August 2020 ---------

With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.

There are delivery delays in our network due to:

reduction in air freight capacity and passenger flights (which also carry our parcels)
a significant increase in parcels volumes, many which require manual sorting
hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
Express Post delays

As a result of these unparalleled circumstances, our Express Post service is seeing significant delays in delivery. This means that parcels shipped via Express Post could take five business days or more to reach their destination. We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.



-------  Auspost Notice on Coronavirus --------

1 April 2020

Our priority at Australia Post is to protect our people, customers and community so we can continue to serve Australians both during, and after, the current Coronavirus pandemic.

We’re doing everything possible to keep delivering for Australia. Our Post Offices remain open and our posties and drivers are still out delivering each and every day.

With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, we are seeing and uplift in parcels that is resulting in some delays in our network.

The current reduction in domestic flights has seen delays begin to occur in our domestic deliveries – particularly in the Express Post Network.

Social distancing measures we are putting in place across our facilities also have an impact on the throughput of parcels and letters in our sortation systems, but the safety of our people is a priority for us.

Our parcels businesses is also experiencing an uplift in heavier parcels that require manual processing – exercise equipment and wine shipments fall into this category.

We’re using the breadth and benefit of our extensive network to work tirelessly for our communities, to get essential items to people that need it, and to keep delivering for Australians.

We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.

Customers can use our tracking tool to keep up to date with estimated delivery times.

For the latest updates on any network impacts due to the coronavirus, including International delivery updates, visit our dedicated information page.


------- Auspost Notice on Coronavirus (received on Mar 16, 2020) ---------

Further changes to our delivery and collection process due to the increasing impact of coronavirus

Dear Customer,

The health and safety of our people and customers in the communities in which we operate is our priority.

Following our email on Friday 13 March 2020, we have implemented additional measures with our delivery drivers, posties and Post Office staff for delivery or collection of parcels.

To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.

We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.

Kind regards,

Australia Post



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