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Contact Us

** Please check your spam folder if you haven't received our reply email within 24 business hours. Thanks. **

Please check below if your questions are answered here:

  • Express Post: Express Post cut-off time is 12pm each business day. More details can be found on the express postage page.
  • Delivery speed (why I still haven't received my items): Please check the Delivery Speed page for details.
    • Please note that AusPost doesn't deliver during weekends and public holidays.
    • As we have no control over Auspost exact delivery speed, please be patient if it is still within the estimated delivery period. If the item hasn’t arrived after 2 days the maximum estimated period, please contact us via this form.
  • Order hasn't been dispatched as expected: This could possibly be due to public holidays in VIC. To check public holiday dates, click here: http://www.business.vic.gov.au/victorian-public-holidays-and-daylight-saving/victorian-public-holidays
  • Doesn't fit my device: Please find out your EXACT device model and fill out this form with your device model info to arrange a swap. This FAQ page gives some tips on getting your exact device model.
  • Shipping & returns (wrong products, damaged items, etc.): https://mycasecovers.com.au/shipping-returns/. We only ship to addresses within Australia.
  • Other questions: Please check if your question is answered here: https://mycasecovers.com.au/faq/

If your question has not been answered, please fill the form below and we will try to respond back within 24 business hours, if not sooner.

For other contact/company details/business hours, please visit this page.

 
 

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Copyright 2019 myCaseCovers™. All Rights Reserved.
Sitemap | Privacy | Terms | ABN: 18 608 405 821 | 100% Australian Owned & Operated. 100% Australian Stock.

Accepted Payment Methods at secured checkout: PayPal, Credit Card (Visa / MasterCard / American Express) and Bank Transfer.
* Subject to AusPost schedules, policies, guarantees, terms & conditions.
** Product images are for demonstration only and may be slightly different from real products as some images may be used for different products due to limited photographing resources. However, products you received should fit the devices correctly.
*** Real devices are not included in the listed item. Styluses and other accessories are not included in the listed item unless explicitly marked. Samsung S Pen is not included in the case products.