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Contact Us

Contact Us

** Please check your spam folder if you haven't received our reply email within 24 business hours. Thanks. **

Please check below if your questions are answered here:

  • Express Post: Express Post cut-off time is 11am AEST each business day.
  • Delivery speed (why I still haven't received my items): Please check the Delivery Speed page for details.
    • Please note that AusPost doesn't deliver during weekends and public holidays.
    • As we have no control over Auspost exact delivery speed, please be patient if it is still within the estimated delivery period. If the item hasn’t arrived after 2 days the maximum estimated period, please contact us via this form.
  • Order hasn't been dispatched as expected: This could possibly be due to public holidays in VIC. To check public holiday dates, click here: http://www.business.vic.gov.au/victorian-public-holidays-and-daylight-saving/victorian-public-holidays
  • Doesn't fit my device: Please find out your EXACT device model and fill out this form with your device model info to arrange a swap. This FAQ page gives some tips on getting your exact device model.
  • Shipping & returns (wrong products, damaged items, etc.): https://mycasecovers.com.au/shipping-returns/. We only ship to addresses within Australia and New Zealand.
  • Other questions: Please check if your question is answered here: https://mycasecovers.com.au/faq/

If your question has not been answered, please fill the form below. We try our best to respond to emails within 24 business hours (9 am-5 pm). However, with many people moving to online shopping, there has been a high increase in orders and email inquiries etc. We please ask for your patience during this period. We will get back to as soon as we possibly can.

For other contact/company details/business hours, please visit this page.



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Accepted Payment Methods at secured checkout: PayPal, Credit Card (Visa / MasterCard / American Express) and Bank Transfer.
* Subject to AusPost schedules, policies, guarantees, terms & conditions.
** Product images are for demonstration only and may be slightly different from real products as some images may be used for different products due to limited photographing resources. However, products you received should fit the devices correctly.
*** Real devices are not included in the listed item. Styluses and other accessories are not included in the listed item unless explicitly marked. Samsung S Pen is not included in the case products.