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Contact Us

Contact Us

Your questions may have been answered here:

  • Express Post: Express Post cut-off time is 12pm each business day. 
  • Delivery speed (why I still haven't received my items): Please check the Delivery Speed page for details. Please note that AusPost doesn't deliver during weekends and public holidays. As we can't control AusPost's exact delivery speed, if it is still within the estimated delivery period, please be patient and wait for a bit longer. It doesn't make much difference sending contact form or not at that point. If the item hasn't arrived after 2 days plus above max estimate, please contact us via this form.
  • Order hasn't been dispatched as expected: possibly due to public holidays in VIC. Check here: http://www.business.vic.gov.au/victorian-public-holidays-and-daylight-saving/victorian-public-holidays
  • Doesn't fit my device: from our experience, it is most likely caused by the client purchased the wrong case which is for some other devices. Please find out your EXACT device model and fill out this form with your device model info to arrange a swap. This FAQ page gives some tips on getting your exact device model. Samsung devices can cause quite a bit confusion. Some customers can easily get confused with iPad Air and iPad Air 2 as well.
  • Shipping & returns (wrong products, damaged items, etc.): https://mycasecovers.com.au/shipping-returns/. We only ship to addresses within Australia.
  • Other questionshttps://mycasecovers.com.au/faq/

If not answered, please fill out below form and we will try to get back to you within 24 business hours, if not sooner.



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* Subject to AusPost schedules, policies, guarantees, terms & conditions.
** Product images are for demonstration only and may be slightly different from real products as some images may be used for different products due to limited photographing resources. However, products you received should fit the devices correctly.
*** Real devices are not included in the listed item. Styluses and other accessories are not included in the listed item unless explicitly marked. Samsung S Pen is not included in the case products.